Portfolio Relationship Manager

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Portfolio Relationship Manager looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Build, manage and deepen relationships with a portfolio of high‑value landlords.
• Provide consistent, proactive support, engaging around maturities, refinancing, additional borrowing and key portfolio events.
• Conduct comprehensive portfolio reviews, considering all loans secured on properties beyond those financed by Paragon.
• Use maturity insights to identify and recommend opportunities to migrate lending from competitors.
• Work with Operations to deliver efficient, coordinated customer journeys.
• Identify wider opportunities across residential and commercial development, referring to Development Finance where appropriate.
• Collaborate with Intermediaries when needed to support landlord requirements.
• Provide feedback on criteria, pricing and risk to internal stakeholders.
• Partner with Credit and Risk to structure proposals aligned with risk appetite and regulation.
• Share market and customer insights to inform future BTL propositions.
• Maintain accurate records of the portfolio, including pipelines, maturities, outcomes and interactions.
• Ensure all activity supports good customer outcomes and aligns with conduct expectations.
• Represent Paragon’s values and service standards in all customer interactions.

What you’ll bring to the team

• Commercially focused portfolio and customer management expertise: Demonstrated experience managing complex customer portfolios in financial services, property lending, private banking, or wealth management.
• BTL and landlord market knowledge: Comprehensive expertise in the Buy-to-Let and landlord market, including property economics, interest rate trends, regulatory developments, landlord behaviour, financing options, and competitor analysis. Strong understanding of the external competitive landscape.
• Commercial acumen: Ability to identify and evaluate opportunities to migrate external lending, guided by data, affordability metrics and commercial returns.
• Data driven decision making: Skilled in interpreting account performance, maturity schedules, risk indicators and behavioural insights to prioritise actions.
• Customer relationship excellence: Proven record of building trust based long term customer relationships with high value clients or segments.
• Risk and regulatory awareness: Understanding of conduct obligations, affordability assessments and processes that protect customer and business outcomes.
• Stakeholder management: Ability to influence cross functional colleagues and contribute to a culture of accountability, inclusion and high performance.

Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply. 

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working hours

Monday to Friday 37.5 hours per week – hybrid model, requirement of being in the office 2 days per week.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone.  If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.